Audrey Weber

Head of Customer Success Kustomer

Audrey Weber leads customer success at Kustomer, an all-in-one platform powered by data, AI agents, and humans. With over 20 years of experience in customer success, contact center leadership, and retail operations, Audrey is known for her customer-first, value-driven approach. She honed her expertise at iconic brands like Target and Nordstrom before making waves at ModCloth, where she used customer insights to drive conversion. Based in Pittsburgh, PA, Audrey is as passionate about her family as she is about empowering her customers and team.

Monday, February 24: The Future Customer Journey Summit (retailer only)

11:35 AM Keynote Panel: Elevating Retail Experiences: Delighting Your Customers With Peak Moments

Defining what a peak moment means for each organization and providing fun and unique examples
Creating deep emotional connections with your customers through peak moments
Ensuring your organization understands the value and how to measure success
Determining peak-end moments whether it’s the peak of a shopping journey or the final moments of a transaction
Pivoting when things do not go as planned

Check out the incredible speaker line-up to see who will be joining Audrey.

Download The Latest Agenda