Antonia Hock is the global head of The Ritz-Carlton Leadership Center where she leads a dynamic advisory business focused on innovating the customer experience for clients world-wide.
The Ritz-Carlton Leadership Center delivers award-winning services that have allowed thousands of clients to improve customer and employee engagement, transform their culture, drive brand loyalty, and create an extraordinary customer experience. Under her leadership, The Leadership Center has created incredible competitive advantages for some of the biggest brands in the world: Nearly 50% of the 2018 Glassdoor Top 25 Best Places to Work have been impacted by its work on culture transformation, customer experience, and continuous improvement initiatives.
Prior to The Ritz-Carlton, Hock, a global expert on customer experience and the luxury experience economy, has led business units across many industries to drive award-winning innovation, double-digit sustainable growth, and exceptional customer experience throughout her career. Antonia is a graduate of Dartmouth College, where she majored both in Asian Studies and Government and competed nationally on the Equestrian team. Raised abroad, she now resides in Chevy Chase, Maryland and is passionate about horology, exotic adventure travel, and martial arts.
Check out the incredible speaker line-up to see who will be joining Antonia.