eTail West 2019

February 19 - 22, 2019

JW Marriott, Palm Springs, CA

1.888.482.6012

Antonia Hock


VP
The Ritz-Carlton Leadership Center


3:00 PM Panel Discussion: Micro Moments That Can Lead To Big CX Wins

Examining the small interactions, often on mobile, can greatly influence purchase decisions. As such, you need to ensure you are mapping out the customer journey to better understand when these micromoments might occur. This panel delves into: 
• Creating personalized micro-moments to engage your most valuable customers
• Ensuring that relevant, localized, easily digestible information is readily available
• Measuring success



Check out the incredible speaker line-up to see who will be joining Antonia.

Download The Latest Agenda