Andrew Jobson

Head of CX Thrive Causemetics

Andrew Jobson is a dynamic leader who transforms customer experience from the inside out. With a proven track record at Thrive Causemetics, Beyond Inc., Stamps.com, Edmunds, and PayPal, Andrew has redefined delivering exceptional service, from streamlining operations to creating innovative strategies that drive business goals. Andrew has turned struggling teams into unstoppable forces and turned customer loyalty into a business's greatest asset. As Head of Customer Experience at Thrive Causemetics, Andrew blends cutting-edge technology with a personal touch to craft experiences that keep customers engaged and coming back. Andrew is finishing his first book, which will be published in the Spring. He is focusing on what he has learned in business and translating it into a handbook for teens to succeed in the world.

Monday, February 24: The Future Customer Journey Summit (retailer only)

3:55 PM Panel: Creating Consumer Connections Post Purchase

Examining the key factors that go into an effective post purchase campaign
Demonstrating to customers that you care about them long term (beyond just the purchase)
Finding technology partners that can support you in these efforts
Creating 1:1 relationship/connection with your customer post purchase using algos and systems

Day Two: Wednesday, February 26: Customer-Centric Retail & Disruptive Innovation

3:20 PM Panel: Catering To Diverse Customer Needs In eCommerce

Exploring the evolving consumer demand for more diversity and realism in fashion, both in advertising and product offerings
Analyzing how brands are reshaping their marketing strategies and product lines to reflect a more inclusive image of today’s population
Showcasing case studies and examples of successful initiatives where brands have embraced diversity, fostering greater consumer engagement and loyalty

Check out the incredible speaker line-up to see who will be joining Andrew.

Download The Latest Agenda