Adam Goldenberg

Day Two: Wednesday, February 26: Customer-Centric Retail & Disruptive Innovation

Listen actively to understand customers' needs and preferences deeply, using their feedback to shape your offerings.
Personalize interactions to show recognition and value to each customer individually, whether through tailored recommendations or special gestures.
Demonstrate empathy in your communications and issue resolution, showing genuine concern for customers' emotions and concerns.
Maintain consistent high-quality service across all interactions to build trust and strengthen the emotional connection with customers over time

Check out the incredible speaker line-up to see who will be joining Adam.