February 23 - 25, 2021
Day Two – Wednesday, February 24, 2021
Wednesday, February 24th, 2021
3:35 PM Retailer Only Collaborative Workshop: 5 Crucial Customer Interactions You Should Survey In 2021
Now more than ever, people are shopping online instead of in-person. Customer’s behaviors and preferences are changing rapidly as a result of COVID-19, and ecommerce brands must be able to not only keep up but quickly act to optimize customer satisfaction and reduce churn. In this workshop, led by Mikolka Morrill, solution engineer at GetFeedback by SurveyMonkey, we will explore the top five customer feedback surveys every ecommerce brand should use to reduce shopping cart abandonment, identify, and fix bugs, and increase overall customer satisfaction and loyalty.