Dhritiman Saha

SVP, Digital J. C. Penney

Dhritiman (Dhriti) Saha is Senior Vice President, Digital at JCPenney.  He is responsible for leading digital technology, omnichannel program management, digital business operations and user experience design.  Dhriti is currently leading all omnichannel & digital technology initiatives that includes creating seamless digital customer experience across desktop, mobile, tablet, in-store digital experience, call centers and enterprise fulfillment initiatives including buy online & pickup in-store, ship from and to stores.  He also is leading optimization effort of digital business operations using six sigma and agile methodology starting from product and site content management, digital price management, enterprise fulfillment to fraud, and building Company’s next generation omnichannel customer experience and big data platforms for omnichannel analytics. 

Prior to joining JCPenney in 2014, Saha held executive leadership roles at Kohl’s, Target and Oracle.  As Kohl’s vice president of E-Commerce, he spearheaded the creation and growth of the company’s digital and big data platforms which improved in-store kiosk, market place and “buy online and pick up in store” customer experience.  Prior to that, Saha worked at Target as vice president of Multi-Channel Commerce, Innovation and Online Operations where he led the delivery of several large, complex and fast-paced initiatives. He also served on the board of directors for Target India and was instrumental in maturing Target’s global in-house development center in Bangalore, India. Prior to that Saha was a director for Oracle Corporation in Reston, Va. As a leader at Oracle he led various large practices and engagements including a multi-organization program team to deliver the 2002 U.S. Economic Census. 

Saha is a graduate in Electronics and Telecommunications from the Regional Engineering College, Jalandhar. He has an MBA from Johns Hopkins University in Maryland. Saha is a Certified Enterprise Architect (CEA) from California State University.